Legal
All purchases made on our website are governed by Italian Legislative Decree no. 185 of 22/05/1999 on distance contracts, as well as applicable EU consumer protection legislation.
An online sales contract is understood as a distance contract whose subject is the purchase of products, concluded between Abbigliamento Chiaramoni owned by Bianchini Carla, with registered office in Macerata (MC), Via Tommaso Lauri 30, and a consumer, carried out remotely via the internet on the website https://www.chiaramonimacerata.it.
All prices shown in the Abbigliamento Chiaramonionline catalogue are inclusive of VAT. Payment of the price and any applicable shipping costs (which are the consumer's responsibility) may only be made using the methods indicated in the general terms of sale.
Given the full traceability of all online transactions, we are not legally required to issue a receipt or tax invoice. Abbigliamento Chiaramoni undertakes, upon request, to issue a fiscal receipt or invoice evidencing the purchase. Such documentation will be included inside the package containing the purchased item.
Should a product have manufacturing defects (such as stains, broken buttons or zips, faulty stitching, etc.), Abbigliamento Chiaramoniis obliged to apply the same conditions provided for under the right of withdrawal legislation. Items with intentional design details (fraying, distressing, uneven washing effects, etc.) that form part of the product's character are not considered manufacturing defects.
The product replacement procedure applies when Abbigliamento Chiaramoniships an item different from the one actually ordered by the customer. The claim will be verified against the order recorded on the website. The process can be initiated within 7 calendar days of the delivery date by sending an email with the subject "wrong delivery" to abb.chiaramoni@gmail.com.
Items must be returned to the following address:
Abbigliamento Chiaramoni
Via Tommaso Lauri 30, Macerata
Macerata (MC), 62100
Consumer contract regulations allow you to return an item if you simply change your mind about your purchase. In this case, you are responsible for returning the items within 14 calendar days of the delivery date, and refunds will be issued within 14 calendar days of our receiving the goods.
Refunds are processed using the same payment method used for the original order. In the case of bank transfer, you will need to provide your IBAN via email for the refund transfer.
The processing of your personal data is governed by our Privacy Policy, in compliance with EU Regulation 2016/679 (GDPR).